No-show/cancellation policy

Terms and Conditions of Bookings

To provide the best service to all our clients, our cancellation policy is as follows:

Booking Deposit: A 50% deposit is required at the time of booking to secure your appointment(s). The deposit will be kept safely in your account and redeemed on your next service. The deposit will be fully refunded if you cancel with at least 48 hours’ notice. The deposit will be fully refunded if a service or treatment is unsuitable for you or cannot be provided for any reason.

Please note if no deposit is collected, the reception team will contact you to arrange payment.

1. CANCELLATION NOTICE

We require a minimum of 48 hours' notice to cancel or reschedule an appointment. This allows us the opportunity to accommodate other clients.

2. Late Cancellations

If you cancel or reschedule your appointment(s) with less than 48 hours' notice, your deposit will be forfeited, or you may be charged in full.

3. No-Show Policy

If you fail to show up for your appointment without any notice, your deposit will be forfeited. Repeated no-shows may result in the requirement of full pre-payment in advance for future bookings.

4. Refunds

If you cancel your appointment with at least 48 hours' notice, your deposit will be refunded or can be applied to a future appointment.

5. Rescheduling

Rescheduling with at least 48 hours' notice will allow your deposit to be transferred to the new appointment date and time.

6. Emergency Cancellations

We understand that emergencies happen. In such cases, please contact us as soon as possible (see How to Cancel below). We may make exceptions to our policy at the Management's discretion.

7. Running Late

We allow a 15-minute grace period for all bookings. If you are late for your appointment, your stylist will do as much of the scheduled service as they can in the time remaining, but you will be charged in full for the service that you booked. If we are running late (over 15 minutes), we will do our very best to make it up to you by offering you a complimentary Kerastase Fusio Dose Treatment worth £20.

8. Multiple Bookings

If you have multiple bookings and cancel one part on the day of the appointment, you may be charged for the cancelled part of the booking.

9. Cool-Off Period

Please note, we operate a 30-minute cool off period for short notice bookings, whereby you can cancel your appointment at no charge within 30 minutes of receiving your booking confirmation.

10. Bridal Parties

A deposit of 50% will be taken upon booking with balance due 4 weeks prior to wedding day.

11. Hair Extensions

Full payment for hair extensions is required before booking.

12. How to Cancel

Cancellations can be made by phoning us on 01621 842043 and speaking to our reception team. Alternatively, you can email reception@reedhair.com